Visitors leave with questions nobody answered
Traffic arrives around the clock, but sizing questions, shipping questions, and "where is my order?" only get answered during your working hours.
What we do about it
We install and configure KartWise so every visitor gets answers, product matches, and order status instantly — with a human handoff into the support tool you already use.
How it starts
With evidence, not a pitch: the free scan reads your store the way an AI agent does and shows exactly where this problem lives — then the fix is scoped to those findings.
Your traffic doesn't keep your hours
Ad platforms and AI recommendations don't schedule clicks for your working day. The visitor comparing two rugs at 11pm has questions — pile height, shipping to their state, whether the colour runs. If the answers aren't there in the moment, they don't email you; they buy from whoever answered.
What gets answered while you sleep
- Product questions, answered from your actual catalog — with matching products, photos, and buy links in the reply
- "Find me something like this" — by description or uploaded photo
- "Where is my order?" — real order status behind a secure customer login
- Shipping, returns, and policy questions, in your brand voice, from your actual policies
Common questions
What happens when the AI can't answer?
It says so and hands the conversation to a human — into Shopify Inbox, Gorgias, Zendesk, Tidio, Intercom, Crisp, or LiveChat, with the full transcript attached. No dead ends, no pretending.
Will it give wrong answers about our shipping or policies?
Its policy answers come from your policies, loaded and reviewed during setup, plus rules you set explicitly ("we don't ship to PO boxes"). It doesn't improvise policy — anything not covered goes to handoff.
Other situations
Sound familiar?
The scan is free, reads only your public pages, and shows whether this is actually your problem — before anyone talks money.