KartWise
AI shopping assistant for Shopify stores
An AI sales assistant that lives on your storefront: it answers shoppers' questions, finds products by text or photo, tracks orders with secure customer login, and hands off to a human the moment a conversation needs one. On install it reads the store — products, policies, brand — and largely configures itself. Running live on real stores today.
What it does
- Five placements, one brain: the chat bubble, a search companion, contextual help on collection, search, and cart pages, and a Q&A box on every product page
- Natural-language product search with real products, photos, and buy links in the chat
- Photo upload search — "find me something like this"
- Order tracking answered with real data behind a secure customer login
- Six brand personalities plus your own rules ("we don't ship to PO boxes") and custom greetings
- Smart routing keeps it fast and affordable: common questions get instant answers at zero AI cost — full AI reasoning only when a question needs it
- Human handoff to Shopify Inbox, Gorgias, Zendesk, Tidio, Intercom, Crisp, or LiveChat
- Analytics: conversations, top questions, top products shown, thumbs up/down answer ratings, full chat-history browser, CSV export
Built for the questions that lose sales
Most storefront chat is a decoration: it greets, it collects an email, it goes quiet. KartWise is built around the four conversations that actually decide a sale — "do you have something like this?", "will it fit / suit / work for me?", "where is my order?", and "can I talk to a person?" — and answers each one with real data from your store, not canned deflection.
It configures itself, then you make it yours
On install, KartWise reads the store: products, collections, policies, shipping rules, brand tone. That gets it to a working assistant in minutes. From there you pick one of six brand personalities, add your own rules and greetings, and decide exactly when a conversation should hand off to a human — into the support tool your team already uses.
Honest about cost
AI answers cost money per message; most vendors hide that. KartWise routes intelligently — common questions (shipping times, return policy, order status) are answered instantly at zero AI cost, and the full AI reasoning engine is only engaged when a question genuinely needs it. You get the capability without the runaway bill.
Common questions
Will it work with my theme?
Yes — KartWise installs as a Shopify app with theme app embeds, so there's no theme surgery and no code edits. Uninstalling removes it cleanly.
Can it make up answers or recommend products you don't sell?
Answers are grounded in your actual catalog, policies, and FAQ. When a question falls outside what it knows, it says so and hands off to a human instead of improvising.
What does it cost to run?
It's a subscription, and smart routing keeps the bill predictable: common questions (shipping, returns, order status) are answered instantly at zero AI cost, with full AI reasoning only engaged when a question needs it. Want it set up for you? That's the AI Sales Assistant service.
Want it working on your store?
The free scan is how every engagement starts — and if KartWise is the right fix, you'll see exactly why in the report.